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FAQ (Help Center)

Payments & Plans
Trust & Safety
Living in Queens
Living in Brooklyn
Living in Manhattan
Living in Bushwick
Is Roomi free to use?
Yes! You can use Roomi to find a roommate free.
Non-business users (those looking for roommates or a place to live) can have one active listing at one time and connect with up to 10 people for free. However, if you want to get verified, create more listings, or message more people, you'll need to upgrade your account by purchasing the Premium, Solo Agent, or Unlimited plan.
How to get the most out of Roomi
We're thrilled to help you make the most out of your experience. Here are a few friendly tips to get the most out of Roomi:

Tip 1: Complete your profile

A complete and detailed profile is key to attracting the right roommate. Make sure that you’ve uploaded a recent profile photo of yourself, finish your profile details, update your target date, budget and preferred neighborhoods.

Tip 2: Start a conversation

When you come across a room listing that catches your eye, don't hesitate to spark a conversation. Sending a friendly message shows your interest and gives you an opportunity to learn more about the room, the neighborhood, and the potential roommate. It's a great way to break the ice and start building a connection.

Tip 3: Be proactive

Take an active role in your search. Regularly browse the Roomi listings to find new opportunities, reply back when someone messages, and don't be afraid to reach out to potential roommates or post your own room listing if you have a place to offer. Being proactive increases your chances of finding the perfect living arrangement.

Tip 4: Utilize filters and preferences

Roomi offers various filters and preferences to help you narrow down your search. Set your preferred neighborhood, target date, budget, and other criteria to see listings that align with your needs. The more specific you are, the more likely you'll find the ideal roommate and living situation.

Tip 5: Trust your instincts

When interacting with potential roommates, it's important to trust your instincts. If something feels off or you have any doubts, don't hesitate to ask questions or request additional information. Your comfort and safety should always be a top priority.

Tip 6: Meet in person or do a video call

Once you've connected with a potential roommate online, consider arranging a meeting in person or on a video call. Meeting allows you to gauge compatibility, get a feel for their personality, and discuss important details. Remember to prioritize safety and meet in a public place initially.

Tip 7: Communicate openly

Communication is key in any roommate relationship. Be open and honest about your expectations, boundaries, and any concerns you may have. This sets a solid foundation for a positive and harmonious living experience.

Roomi is the best website to find roommate and these steps will help you get the most out of your Roomi experience. If you have questions, send us a message using the button below.
How do I contact Roomi Support?
If you need assistance or have feedback, send us a message using the button below.
Here are a few reasons why you should consider getting verified:
More Responses:
Verified profiles on Roomi get 4x more responses compared to non-verified ones. By getting verified, you increase your visibility and attract more potential connections or renters, accelerating your journey towards finding the right match.

Priority Search Ranking:

When it comes to search results, verified profiles or listings often get a higher priority. This means that, all other factors being equal, your verified profile will be given preference over non-verified ones. By having that verification badge, you increase your chances of appearing at the top of relevant search results, making it easier for others to find and consider your profile or listing.

Avoid Wasting Time:

Verification helps you cut through the noise and avoid interactions with non-serious browsers. By displaying the verification badge, you establish trust and credibility, indicating that you have taken the necessary steps to confirm your identity. This reassures potential connections or renters that you are genuine and serious about your intentions. As a result, you can save time by focusing on meaningful connections and avoid wasting effort on individuals who may not be as committed.

Increased Visibility:

Overall, getting verified provides tangible benefits that can significantly enhance your experience on platforms like Roomi. It increases your visibility, improves search rankings, and helps you establish trust, allowing you to make more genuine connections and find the right match more efficiently.
I can't log in to my account and/or it's been disabled
We’re sorry to hear that you're having trouble logging in to your account or that it has been disabled.  In such cases, you can reach us by using the link below. Please provide us with any relevant details or error messages you are encountering so that we can assist you more effectively.
How do I use Roomi for Business?
To access the business features on Roomi, such as those designed for real estate professionals, co-living companies, agents, roommate matchers, etc. - you will need to upgrade your account and complete your business profile.
Important to note: Ensure that you complete all the information may result in the deactivation of your business profile and listings.

Roomi offers two subscription plans for business users: Solo Agent and Business Unlimited.

Solo Agent:

- Allows you to directly reach out to an unlimited amount of potential tenants.
- Lets you have up to 10 active listings at a time, enabling you to fill up to 10 places simultaneously.


- Includes all the benefits of the Solo Agent plan.
- Upgrades your listing capacity from 10 to unlimited listings.

If your account is set up as a business user but you are not actually a business user, please contact Roomi so they can update your account settings accordingly.
Should I verify my Roomi account?
Getting verified offers several benefits that can enhance your experience and increase your chances of success on Roomi.
Still have questions?
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